1. Ensure you have the latest version of the app. You can check the current version of the app by going to the App store and seeing if there is an update. If you do not see an update, you are on the current version. The app description will also list the current version of your app (on the device) as well as the version available in the app store. If your version listed is different than the store version, we strongly encourage you to update the app.

2. Ensure you’re using the latest version of iOS. This can be done by tapping on Settings, then General, and then About.

If you are not on the most recent version, connect your device to iTunes and click on the device’s name under the Devices list in iTunes. Click Check for Update to see if there are any updates available. Please note that older devices may not support more recent version of iOS. NOTE: We strongly discourage the use of any beta versions of iOS, as apps are not guaranteed to work with beta versions of the operating system software.

As you use apps and if you are not occasionally powering off the iPad device, the page memory can become increasingly overburdened, resulting in strange app behavior for some apps, as there are less device resources to draw upon. The following suggestions help clear the page memory and give the device a ‘fresh’ start:

1. Please attempt to completely close the app from your home screen by double-pressing the Home button along the bottom edge of your iPad (if holding in portrait orientation). This will pop-up a small frame along the bottom edge listing all your various open background apps. Tap and hold on the app you wish to close until they begin to shake and a small red circle with a white horizontal line appears in the upper left corner of all the apps listed in the frame. Tap the small red circle to close the app in its entirety.

It is suggested that you close all opened apps, but at the very minimum, close the open e-Edition iPad App.

After this has been done, you can attempt to reopen the app. However, if you continue to experience errors, reclose the app and then go to Step #2:

2. Powering off the device occasionally clears up the device’s memory, which can become less responsive as you have more apps opened (and even closed). To turn your device off, press and hold the lock key until a slider prompt appears that will state to “Slide to power off”. Slide the prompt and wait about 30 seconds before turning on your device again.

After this has been done, you can attempt to reopen the app. However, if you continue to experience errors, reclose the app and then go to Step #3:

3. As a last resort, you may need to uninstall the app and reinstall it. To uninstall an app, tap and hold the app icon while on the home screen until it starts to shake and then tap the black circle with the white X in it to uninstall the app. Redownload it from the App store after you have deleted it. To restore any recurring subscription purchase (if applicable), tap the subscription option that appears on the opening screen of the app and press the Restore iTunes sub. button that appears.

If you continue to experience any issues, please let us know. If possible, please provide your App version, iOS version, generation of iPad (iPad, iPad 2, iPad 3rd gen.), and ID listed in the lower right corner of the login / subscription page of the app.